Frequently Asked Questions
Everything you need to know about bringing Pooky into your home.
What is the typical lead time for furniture delivery?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our white-glove delivery service.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your products covered by a warranty?
Yes, all Pooky furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our website to ensure the color and texture perfectly match your living space.
How do I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Pooky account to view real-time updates on your delivery.